Service quality manager

Pave the way to superior service quality

Network and service insights provide CSPs with toolsthat enable looking at the network and services performance from an angle thatprovides the most efficient and actionable insights to improve customers’experience on the network and service quality. These tools help to prevent revenue loss through real-time monitoringand troubleshooting. They also secure the network and services against majoravailability disruptions through advising on immediate and proactivereconfiguration of the network according to the traffic mix. Accurate and actionable quality metrics arecaptured for mobile broadband, messaging, CS voice and VoLTE and the associatedradio and core network usage.

With network and serviceinsights tools, proactive corrective actions can be taken before the subscriberis affected. In case of incidences, subscriber events can be seen in a simpleformat for complaint resolution. Behavior of new devices can be measure andmonitor the moment they are introduced into the network. Troubleshootingefficiency is increased via isolating the problems todevice or network.

Highlights

Nokia deployed the first Service Operations Center (SOC) in the world – now a global market blueprint.

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