Similar ticket recognition

AI to decrease time spent resolving trouble tickets

Deep learning algorithms analyze structured and unstructured data from previous support cases so that new tickets with similar characteristic can be resolved quickly and efficiently. The Nokia MIKA digital assistant gives agents and customers fast insights and recommended actions to help reduce Mean Time To Resolution and increase First Time Resolution rates.

With Similar Ticket Recognition, NOC and field engineers don’t have to reinvent the wheel on every ticket – proven fixes can be reused in similar cases right across the network, helping operators:

  • Increase troubleshooting effectiveness 20-40%
  • Boost customer service efficiency
  • Minimize the impact of outages

Unstructured data analysis and deep learning match incoming tickets to previous cases to quickly identify the fastest path to resolution.

The Nokia MIKA digital assistant gives agents and customers fast insights to resolve cases quickly and efficiently, helping reduce Mean Time To Resolution and increase First Time Resolution rates.

It means NOC and field engineers don’t have to reinvent the wheel on every ticket – proven fixes can be reused in similar cases right across the network, saving time, increasing customer satisfaction and minimizing the impact of outages.

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