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Nokia XR20 user guide

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Nokia XR20

Keep your phone up to dateKeys and partsInsert the SIM and memory cardsCharge your phoneSwitch on and set up your phoneDual SIM settingsLock or unlock your phoneUse the touch screen
Basics

Personalise your phone

Change your wallpaper

Tap Settings > Display > Advanced > Wallpaper.

Change your phone ringtone

Tap Settings > Sound > Phone ringtone (SIM1) or Advanced > Phone ringtone (SIM2), and select the tone.

Change your message notification sound

Tap Settings > Sound > Advanced > Default notification sound.

Define the emergency key functions

With the emergency key, you can quickly call your emergency contacts, or open apps, for example.

Tap Settings > System > Gestures > Programmable emergency key.

  • To select what happens when you press the key briefly, tap Change sound profile and select from the available options.
  • To select what happens when you press and hold the key, tap Dial emergency contacts and select from the available options. If you select Dial emergency contacts, the phone directs you to add your emergency contacts’ details, if you have not added them yet. After that, when you press and hold the emergency key, the phone calls the first of your emergency contacts. If there is no answer, the phone calls the next emergency contact. In addition to calling, the phone also sends a link to your location in a message to your emergency contacts.
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Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started