We know that sending your Product in for repair or replacement can be inconvenience. So to provide you some reassurance we've answered some common questions in one spot.
Whilst most solutions can be found in our help center, if you need to have your Product repaired, we will do our best to have it back to you within a matter of days.
Where is the online repair service available?
Our online repair services is offered across the European Union, US, India and Russia.
What Products are supported?
All Nokia smartphones and a small number of (smart) featurephones are repaired through this service.
Is there a cost to send my Product for repair?
No, there are no shipping costs payable when sending in your Product for repair.
How long does it take for my Product to be repaired?
Whilst repair times vary by country, we aim to have repaired Products returned within 1 week of collection.
My phone is no longer under warranty, can I still send it in for repair?
Yes, if your phone is no longer covered by our Manufacturers Limited Warranty, we will provide you with a quote during the booking process (for India and Russia, quotes are only available once the phone is received and assessed).
How do I pay for an out of warranty repair?
Payments are currently made via credit card and are made during book-in, providing transparency to the repair cost and ensuring you get no surprises later.
What happens if you can’t repair my Product?
If your product is still under warranty then we will replace it with the same or similar Product. If it is out of warranty we will return it to you and refund any repair costs that may have been made.
How do I track the status of my repair?
You can track the status via the Online repair tool (accessible from your PC or mobile phone) using your order number and email address.
Where is my Product repaired?
Repairs are carried out at our authorised repair centres located in the different regions to provide the highest quality of repair.
Can a fault on my phone be repaired without removing the display?
Excluding a software fault, in most cases to carry out a repair on your phone we will need to remove the display. This requires that any broken or damaged displays are replaced in order to reassemble your Product. In this event you will receive a quote for the screen replacement before the repair is carried out.
How should I prepare my Product for shipping to your Repair centre?
After booking in your Product, you will receive an email confirmation and instructions on how to prepare your Product for safe transportation. It is important to follow these carefully and to print and attach the provided AWB (air waybill) to the packaging.
Who can I contact for help following up with my Product that is in for repair?
You can track the status of your repair from the online repair. For additional queries you can Contact support.
