Shopping bag with items Shopping bag loading Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Checkmark-outline Location New release /Mail Offer Privacy tip External link Smartphone Account Facebook Instagram YouTube Twitter

My phone won’t charge. What should I do?

Skip to main content
Get 100% finance on your purchase with zero downpayment and zero interest. Valid for selected products. Terms and Conditions
Support home

Support Topics

Servicing and repairs - For Pick up & Drop off serviceDevice
How can I close an app that has stopped working?How can I close an app?How can I clear the cache of an installed app?How can I remove an app from my phone?How do I move apps to an SD card?
Battery and charging

My phone won’t charge. What should I do?

First ensure the issue isn't with the power source or socket you're using - you can quickly check this by plugging your phone into a different outlet, then checking if it charges. If the socket is not the issue, try taking a closer look at the power cable or charging port on your phone, ensuring everything appears as it should. Then, try turning your phone off completely and plugging it into the socket - bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to start charging.

Did you find this helpful?