Support for Power

Nokia AC Adaptor P6302

Product code  P6302

White color Nokia ac adaptor P6302

Frequently asked questions

  1. No. Smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout. Instead, the power fluctuates to minimize damage to the battery.
  2. When the AC adapter and the smartphone support the same fast-charge protocol and the charging cable also supports fast charging, it will then be activated. Common fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0.  
  3. First, check whether the charging cable is properly connected to the phone socket. If it is, then check whether there is any damage to the charging cable. Finally, try connecting it to another device. If it still can’t charge, please contact our service department for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.  
  1. This usually occurs with an iPhone when you are either not using an original Apple charging cable or there’s dirt on the cable’s Lightning Cable connector. Try switching back to the original Apple charging cable or removing any dirt from the connector: you should now be able to resume charging.
  2. If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. Common fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0. Alternatively, the connection with the data cable may be faulty.  

Warranty, user manuals and more

Still need help?

China Mainland

Email: nokia@richgo.com.cn

Tel: +86 400-9993019

Operating hours: Monday to Friday 09:00 to 18:00

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Tel: +886-2-26981965

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Tel: +852-24282309

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Japan

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Tel: +81 6-6586-6360

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Indonesia

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Tel: +61 89535514030

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Singapore

Email: support@mcbay.com.sg

Tel: +65 6748 5688

Operating hours: Monday to Friday 09:30 to 17:30, except public holidays