Support for Power

Nokia Pro AC Adapter P6308

Product code  P6308

Nokia Pro AC Adapter P6308 in white with three charging port.

Frequently asked questions

  1. No, smartphones have a complete set of power management protocols. In fast-charging mode, high-power charging is not maintained throughout the charging cycle. Instead, the power fluctuates to minimize damage to the battery.
  2. When the AC adapter and smartphone or tablet support the same fast-charge protocol and the charging cable also supports fast charging, it will then be activated. The Nokia Pro AC Adapter P6308 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0.  
  3. First, check that the charging cable is inserted properly into the mobile device’s charging port. If it is, then check for any damage to the charging cable. If it still does not work, connect it to another device. If you still have problems, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.  
  1. This usually occurs when you are either not using an original Apple charging cable or there’s dirt on the Lightning Cable connector. Try switching back to the original Apple charging cable or remove any dirt from the connector if there is any and you should now be able to resume charging.
  2. If your phone supports fast charging but does not display the fast-charging icon when charging, the charger may be incompatible with the phone’s fast-charging protocol. The Nokia Pro AC Adapter P6308 supported fast-charging protocols include USB-IF PD3.0 and Qualcomm QC3.0/QC2.0. Alternatively, the connection with the data cable may be faulty.  
  3. Please check the following: 1. If you are using the USB-C1 port to charge your laptop and the USB-A port is in use at the same time, please switch from the USB-C1 to the USB-C2 port, as the USB-C1 port does not support laptop charging when the USB-A port is in use. If the USB-A port is not is use, both USB-C1 or USB-C2 ports can be used for laptop charging.   2. Check that the charging cable connector is properly inserted into the laptop’s charging port. 3. Check if there is any damage to the charging cable or connector. If you still have problems charging your laptop, please contact our service partner for further assistance. Contact information of our servicing partners can be found at the bottom of our support page: Please visit www.nokia.com/shop/support.

Still need help?

China Mainland

Email: nokia@richgo.com.cn

Tel: +86 400-9993019

Operating hours: Monday to Friday 09:00 to 18:00

Taiwan

Email: service@doublelife.com.tw

Tel: 02-26981965 Ext. 815

Operating hours: Monday to Friday 09:00 to 12:30 and 13:30 to 18:00

Hong Kong

Email: support_av@sigeno.net

Tel: +852-24282309

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Japan

Email: nokia@richgo.co.jp

Tel: +81 6-6586-6360

Operating hours: Monday to Friday 09:00 to 18:00

Indonesia

Email: crm@egogohub.com

Tel: +61 89535514030

Operating hours: Monday to Friday 09:00 to 18:00

Singapore

Email: support@mcbay.com.sg

Tel: +65 6748 5688

Operating hours: Monday to Friday 09:30 to 17:30, except public holidays