Before sending your phone away

Your phone is important to you, so we want to make sure that you don't have to send it away unless it is absolutely necessary. If there is no physical damage to your phone, make sure that you have the latest software installed as it may fix the problem, and you don't have to part with your phone. 

To check if there is new software available for your phone, on the start screen, swipe left, and tap Settings > phone update > check for updates.

> See how to update your phone software

> I’m not able to update my phone software or the software update didn't help