We’re determined to integrate sustainability into everything we do

Green ethical operations hero Nokia_one_way

We improve our offices, factories, logistical operations and use of technologies in ways that save energy and reduce emissions. And we aim to ensure that sound environmental, health and safety, labour and ethical practices are embedded within all our operations.

We see clear business benefits in minimising the environmental impact and enhancing the social impact of our operations – from cutting our energy costs to enhancing our brand.

Smarter manufacturing

We manufacture our phones primarily in our own factories and apply the highest standards to ensure safe and supportive labour conditions. Proximity to suppliers and partners also brings environmental benefits. Nokia’s Xingwang Industrial Park in China, a cluster of facilities including us and 12 partners, has achieved an annual decrease in energy consumption equivalent to nearly 45,000 tonnes of coal as well as water conservation of half a million tonnes.

Eco choices at factories

Ensuring materials used in our products come from socially and environmentally responsible sources

In line with Nokia Natural Resources Policy we want to ensure that all materials used in our products come from socially and environmentally responsible sources. For fiber based printing and packaging materials our aim is to use 100% certified renewable or recycled materials by 2015. We accept certifications by Forest Stewardship Council (FSC) and / or The Programme for the Endorsement of Forest Certification (PEFC) with priority on the former. We also target to use at least 70% of recycled fibers on an average across all packaging.

Find out more about packaging

Saying no to waste

We’ve made great improvements in increasing the utilization of waste, meaning reuse, recycling and energy recovery. Today, five out of seven Nokia factories have reached 100% waste utilisation or are within 1% of that target. In 2012, we reduced our total waste by 30% from 2011, resulting in 31,400 tonnes of waste in total. Key to our improvement in this has been the selection of vendors with good solutions for waste utilization. Additionally, we’ve increased internal awareness of waste segregation among our employees.

Green logistics

We’re working on ways to streamline logistics and reduce our impact through packaging efficiency, in-transport packaging efficiency, alternative transportation modes and engagement with our operator customers.

Eco choices in logistics

Eco choices at our offices

We look at the energy consumption and greenhouse gas emissions of our products and operations and set reduction targets accordingly. While Nokia is not a particularly energy intensive company, we’ve still made major improvements.

In 2012, we occupied more than 450 facilities around the world, including nine production sites. About 20% of these buildings result in 90% of the total environmental impact, so these sites are where we focus on improving our performance. Our approach involves a combination of standards, local energy-efficiency initiatives, and new ways of thinking about how we can use space effectively. Compared to 2011, C02 emissions from our facilities decreased by 14%, and over a third (41%) of the energy we use to power our operations is renewable.

We encourage our employees to replace travel with video and teleconferencing as much as possible. Since 2008, our travel education efforts have included a new travel policy, travel awareness campaigns, improved availability of video conferencing facilities globally, and direct travel consultancy to Nokia business units on better ways of working, with the aim of reducing both costs and emissions. Nokia’s C02 emissions from air travel were 38,514 tonnes in 2012 which is a 54% reduction from 2011.

Eco choices at our offices

Looking after our workforce

A healthy, motivated workforce is vital to Nokia’s success. Our responsibilities include attracting a skilled and committed workforce and conducting our business in a way that satisfies our customers, consumers and investors and employees. We put a great emphasis on fair employment practices at all our sites. Our global guidelines address a range of issues on this area, and they are applied throughout the company. At our factory sites, our requirements are often stricter than local law and follow the recognized international standards.

The Nokia Human Rights Approach articulates our global commitment to promote human rights. Our Code of Conduct, which every Nokia employee must follow, provides guidance on how to run our daily business ethically. Nokia Labour Conditions Requirements is a set of guidelines for our factories to implement sustainable work practices.

In addition, we go to great lengths to enhance the health, safety and wellbeing of our workforce. Not only do we have a global unit dedicated to Occupational Health and Safety but we also promote a good work / life balance for our employees – for example, by enabling them to work from home using Nokia mobility products.

Nokia Human Rights Approach

We have specific human rights responsibilities, towards our employees, customers, the communities where we work, and within our supply chain. Therefore, Nokia has conducted a human rights impact assessment to evaluate any potential human rights issues that may be associated with our activities, operations and relationships.

Nokia Code of Conduct

The Nokia Code of Conduct sets our approach to ethical and sustainable business practice and is based on the highest ethical standards. It outlines our commitment to respect and promote human rights and fair workplace practices, equal opportunities, environmentally sustainable business, and our zero-tolerance policy on bribery and corruption. First introduced in 1997, the Nokia Code of Conduct had its latest renewal in 2009. We apply the Code of Conduct globally in our own operations and require the same standards from our suppliers. All Nokia employees must understand and comply with the Code of Conduct.

Report suspected violations of the Nokia Code of Conduct

At Nokia, we strive for the highest degree of ethical conduct in every action we take. We stand by the core of our Finnish culture which includes being truthful, honest and transparent and we conduct our business in a manner that reflects our proud heritage and our legacy. We want to be proud of what we achieve, but also how we achieve it.

Responsible business behavior is one of the cornerstones of our success. This means that we do not tolerate corruption of any kind, whether internal or in our business relationships. The Nokia Code of Conduct is our guide to make sure each of us is staying true to our values while following the highest standard of ethics.

If you want to report a suspected violation of the Nokia Code of Conduct, laws or another compliance related concern, please contact us through the Nokia Business Ethics Helpline . In jurisdictions that allow anonymous reporting, you will not be required to identify yourself. Choosing to remain anonymous, however, may limit Nokia's ability to investigate the matter fully.

Please note that the Nokia Business Ethics Helpline is for reporting concerns related to suspected violations of Nokia’s Code of Conduct, laws and compliance related concerns only. Other issues, such as product support related questions, will not be addressed through the Nokia Business Ethics Helpline.

For information related to other concerns, please refer here for alternative contact options.

Factory labour conditions

All Nokia factory workers have the right to work in a safe and supportive work environment. All our production sites must meet recognised international labour standards. Compliance with local law is naturally the foundation for all our activities and we also aim to comply with global good practices that often go above and beyond the local legislation.

Nokia Labor Conditions Requirements

The Nokia Labour Conditions Requirements is a framework based on Nokia’s Code of Conduct, UN human rights declarations, ILO conventions, international ethical standards and international labor laws. It has also been benchmarked against SA8000 and EICC standards and we have emphasized our industry’s requirements in it. Training on the Nokia Labor Conditions Requirements and Code of Conduct is provided to all factory workers.

The requirements outline our commitment, required processes and communications to meet with sustainable and ethical labor practices at our factories. For the factory workers these requirements translate to their rights at work. These rights include variety of topics - from working hours and rest times to freely chosen employment and salary.

Our factory workers have a right to work in an environment which is free from discrimination of any kind. We have clear guidelines on disciplinary practices to intervene any possible misbehavior. Workers have a right to form or join organizations to represent themselves, and they have freedom to express their opinions and voice out concerns.
The Nokia Labor Conditions Requirements also apply to external labor, and we extend these requirements to labor agencies as a part of contractual agreements. When selecting agencies, we ensure that our suppliers and external temporary labor providers have compliant labor practices.

Nokia Labor Conditions Requirements adressess:

1.Child labor prevention


3.Disciplinary practices

4.Working hours

5.Freedom of association


7.Freely chosen employment

8.Occupational Health and Safety

Labour conditions management

Labour Conditions at all our factory sites are assessed every 2nd year by 3rd party verification company. On top of that, the factories perform self-assessments, and we also conduct on-site labour condition assessments on selected factory sites with trained internal social & sustainability assessors. A typical assessment in our factory site takes 2-3 days. After the assessment, a corrective action plan is prepared by the factory to close any possible gaps found. To be able to address the actions correctly the factory is requested to analyse the root causes. Factory management then has to commit to implement the needed changes, and training and communication on possible changes in processes need to happen here. Impact of the actions and improvements are measured and followed up to see if they provided desired results.

Our aim is that professional, straightforward assessments, clear measurement systems and well established follow-up process help us to identify improvement needs and early signals on areas which might impact negatively our workforce and business itself.

Health and safety

The health, safety and wellbeing of our employees are vital to the success of our business. Our Occupational Health and Safety Policy sets out our commitment to provide safe and healthy working conditions for all our employees and promote wellbeing at work. We work with our contractors, suppliers and customers to continuously monitor health and safety issues and meet our commitments.

Health and safety at Nokia is managed by the Global Occupational Health and Safety (OHS) unit, part of our Human Resources department. The unit is responsible for developing our health and safety strategy, and annual action plans. The Global OHS team coordinates and facilitates health and safety arrangements in individual countries, each of which have their own health and safety services. The team also develops standard operating procedures to help us standardise procedures for hazard identification, risk assessment and incident reporting across our global operations.

We run a range of campaigns and training programmes to raise awareness about health and safety issues. Past campaigns include one to raise awareness about the risks and effects of dengue fever at our factory in Chennai, India, an event where people could learn about eye health, as well as a special programme focusing on hearing protection at our factory in Beijing, China.


The general wellbeing of employees makes a big difference to their engagement and productivity at work.

Employees are more likely to feel committed to their work if they have a comfortable work / life balance. This is an important factor in employee wellbeing. We are encouraging managers to discuss with employees how work impacts wellbeing and to set wellbeing targets.

We encourage our employees to make use of Nokia products to increase their mobility and work from home where possible in accordance to practices and rules. We held a summit for employees to discuss new ways of working this year.

We do not discriminate against existing or potential employees with chronic health conditions that do not prevent them from working. However, where applicable, new recruits may be asked to complete a medical evaluation to ensure they are fit enough to do their work safely.