Nokia Lumia 520 - My Lumia stays at the spinning gears, how do I get it to stop?

Step 1

  1. Charge your phone for at least 60 minutes.
  2. If your phone cannot load the start screen, reset and restore your phone as instructed below.

Step 2 

Important: This erases all personal content on your phone and restores the factory settings.

  1. Switch off your phone. If you are not able to switch off your phone, press and hold the power and volume down keys simultaneously for 10-15 seconds. The phone will vibrate and restart.
  2. Immediately when the phone vibrates (or if the phone is powered off, switch it on) then press and hold the volume down key until an exclamation mark (!) is shown on the screen (release the volume down key). 

Step 3 

Then press the volume and power keys in the following order: 

  1. Volume up.
  2. Volume down.
  3. Power.
  4. Volume down.

Step 4

  1. Wait for your phone to reset, during the reset you will see gears rotating on the screen for up to 5 minutes, after which the screen goes blank for ~30 seconds and then your phone will restart.
  2. Go through the initial phone setup. If the date and time are shown, ensure the values are correct.
  3. Disconnect the charger.