Warranty status

Find out if your Nokia phone is still within its warranty period.

Type in serial number (IMEI) of your phone Please provide valid IMEI code Service is temporarily unavailable, please try again later.

Checking warranty status

Note

This tool is only for Nokia phones, not accessories and batteries.
Skip the slashes when you type in the serial number.

To find serial number (IMEI), try one of the following:

If you have a Lumia phone, go to Settings > about > more information, and find your serial number (IMEI).
Look on, beside or inside the SIM card or memory card slot.
Dial *#06# on your phone. Some phones display the serial number when this code is dialed.
If your phone has a removable battery, switch off the phone and remove the battery. Your serial number (IMEI) is printed on a white label inside the phone.
You can always check your serial number (IMEI) on the original box for your phone.
Reference your proof of purchase/receipt/contract.
Contact your service provider.

The serial number may follow the letters ESN, IMEI or MEID
Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)

Warranty Information

Serial number (IMEI):
Warranty: In warranty in the US

Warranty verification is valid for the following 10 days. Read more about your phone's limited warranty. Note that there are some exceptions to warranty coverage such as liquid and physical damage.

Repair options

Many service providers offer custom repair solutions for their customers. Please contact your service provider to determine if they have a repair option for you or submit your device to Nokia for repair by clicking the button below.

Serial number (IMEI):
Warranty: Out of warranty in the US

There are several reasons a device may be considered out of warranty. 1) Incorrect serial number: Verify that you have entered the correct serial number. 2) By date: Check the limited warranty for length of coverage. If your proof of purchase indicates that your device is within the warranty period, please review the repair options below. A copy of the proof of purchase is required for repair. Note that there are some exceptions to warranty coverage such as liquid and physical damage. 3) Device was not designed for the US market: We do not have the capability to repair devices that were not designed for the US market. Please check the warranty information that was included with your device and/or contact your point of purchase. If you purchased the device in the US and you determine that your device came with a US warranty, please include a copy of your proof of purchase that confirms the device was purchased in the United States and a copy of the in box US warranty documentation when you send your device in for repair.

There are third party vendors that may be able to repair your out of warranty phone such as Palco Telecom: www.palcocellphonerepair.com. Note that Nokia is not responsible for the pricing, service, quality or completion of any out of warranty repairs by a third party vendor.

Repair options

Submit your phone for repair