9:00 ~ 18:00 From Mon to Fri. Call us on: +852 2136 6338.
Before you call
To expedite the handling of your call, have the following information available:
- Model number (see where to find your model number)
- Serial number (if applicable)
If possible, please call us on a phone that is different than the one you have questions on to allow for troubleshooting directly on the phone during the call.
To find serial number (IMEI), try one of the following:
- If you have a Lumia phone, go to Settings > about > more information, and find your serial number (IMEI).
- Look on, beside or inside the SIM card or memory card slot
- Dial *#06# on your phone. Some phones display the serial number when this code is dialed.
- If your phone has a removable battery, switch off the phone and remove the battery. Your serial number (IMEI) - is printed on a white label inside the phone.
- You can always check your serial number (IMEI) on the original box for your phone.
- Reference your proof of purchase/receipt/contract.
- Contact your service provider.
The serial number may follow the letters ESN, IMEI or MEID
Example (make sure all letters are in caps):
ESN: 12345678912 (11 digits)
IMEI: 123456789123456 (15 digits)
MEID HEX: 123A456B789C123 (14 or 15 characters)