Nokia Announces Product Advisory for AC-300 Charger for the Lumia 2520 tablet in select European countries

U.S. Customers: Consumer Product Safety Commission Press Release

For the related recall poster, please see here

Nokia has announced a product advisory for the European and UK variant of the AC-300 charger. This charger is used exclusively with the Lumia 2520 tablet and was sold in Austria, Denmark, Finland, Germany, Russia, Switzerland and UK. While this announcement does not impact the in-box charger of the Lumia 2520 sold in the United States, the advisory does include approximately 600 units of the Lumia 2520 travel charger accessory sold in the United States. Consumers in the United States who purchased a travel charger accessory are strongly advised to suspend use of the charger.

In total, approximately 30,000 chargers are impacted by this advisory. This includes approximately 600 travel charger accessories sold in the US.

During an internal quality control process, Nokia identified a potential product quality issue that may potentially lead to a safety concern with certain AC-300 chargers, manufactured by a third-party supplier. Under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components may cause an electric shock if touched while the plug remains in the live socket. 

2520charger_v1_2000x1000

“While there have been no confirmed consumer incidents related to this potential quality issue, product quality and safety are top priorities at Nokia,” said Jo Harlow, EVP Smart Devices. “We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.”

Consumers should immediately stop using the affected travel chargers and contact Nokia for instructions on receiving a full refund from Verizon Wireless or both a credit from AT&T for the travel chargers and a free replacement U.S.-only charger for their Nokia Lumia 2520 tablet. 

The AC-300 charger is exclusively designed to be used with Nokia Lumia 2520 tablet. All other Nokia chargers can be used in a normal manner.

HOW TO CONTACT NOKIA FOR A REMEDY

Consumers should immediately stop using the affected travel chargers and contact Nokia for instructions on receiving a full refund from Verizon Wireless or both a credit from AT&T for the travel chargers and a free replacement U.S.-only charger for their Nokia Lumia 2520 tablet.

U.S. residents: call Nokia Support toll-free at 1-888-665-4228

You will be requested to provide the IMEI of your Lumia 2520 tablet. The 15-digit IMEI number is visible in small print on the back of the SIM / memory card tray once removed.

What should consumers with an affected charger do?
We strongly advise you to suspend use of the charger and contact Nokia for instructions on receiving a full refund from Verizon Wireless or both a credit from AT&T for the travel chargers and a free replacement U.S.-only charger for their Nokia Lumia 2520 tablet.

How long will it take for the user to get a replacement charger?
The remedy is available immediately. Consumers should immediately stop using the affected travel chargers and contact Nokia for instructions on receiving a full refund from Verizon Wireless or both a credit from AT&T for the travel chargers and a free replacement U.S.-only charger for their Nokia Lumia 2520 tablet.

Can I use my affected charger while I wait for a replacement?
We strongly advise that people stop using the affected charger. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

I have other Nokia chargers. Can I use them as a replacement for AC-300 charger?
The AC-300 charger for the Nokia Lumia 2520 tablet features an exclusive design that differs from other Nokia chargers.

Is it safe to keep the charger if it is not in use?
We strongly advise that people stop using the affected charger. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

Without my charger, how do I charge my device?
We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.

Will Nokia be making any kind of amends to the owners of its devices who are unable to use those devices because they couldn’t be charged while waiting for replacement chargers?
The remedy is available immediately. Consumers should immediately stop using the affected travel chargers and contact Nokia for instructions on receiving a full refund from Verizon Wireless or both a credit from AT&T for the travel chargers and a free replacement U.S.-only charger for their Nokia Lumia 2520 tablet.

Has the use of the charger harmed my device?
We are not aware of any instances of this happening.

Is there a defect to the Lumia 2520 itself? Windows RT?
This advisory is only for the charger and the charger travel accessory, which were manufactured by a third-party supplier.

04/17/2014

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