What should people with an affected charger do?
We strongly advise you to suspend use of the charger until further notice and to register for a replacement plug for your charger at www.nokia.com/global/support/locations/
How long will it take for me to get a replacement plug for the charger?
We are now able to provide a replacement plug for the charger and it will be available from 30 April 2014. Once your details are registered with us and the charger plug is available, we aim to deliver the replacement plug to you within 3-5 business days.
Can I use my charger while I wait for a replacement?
If you own any one of the chargers identified in our original product advisory, we strongly advise that you to stop using it. We apologize to the owners of the Lumia 2520, and we are working with urgency to minimize the inconvenience.
You are not changing the charger itself, will it be OK when the replacement part is fitted?
As we stated in the product advisory, under certain conditions, the plastic cover of the charger’s exchangeable plug could come loose and separate. If loose and separated, certain internal components pose a hazard of an electric shock if touched while the plug remains in a live socket.
The replacement plug being sent to you will allow you to use your AC-300 charger safely.
I have other Nokia chargers. Can I use them as a replacement for the AC-300 charger?
The AC-300 charger for the Nokia Lumia 2520 tablet features an exclusive design that differs from other Nokia chargers.
Is it safe to keep the charger if it is not in use?
We strongly advise that people stop using he affected charger and to register with Microsoft Mobile for a replacement plug for their AC-300 charger.
We will also provide a pre-paid return label to return the potentially affected charger plug to Microsoft Mobile, so that it can be properly recycled.
Has the use of the charger harmed my device?
We are not aware of any instances of this happening.
Is there a defect to the Lumia 2520 itself? Windows RT?
This advisory is only for the European and UK variant of the AC-300 charger plug and the charger travel accessory, which were manufactured by a third-party supplier.