Confirming Customer Expectations

Major improvement in the quality and productivity of software development can be realized by improving the software requirements and specifications phase of the software life cycle. The AT&T Visionnaire (TM) Service Modeling Assistant sup 1 is a highly interactive simulation and modeling tool allowing quick, easy, and immediate capture, simulation, and refinement of customers requirements and specifications: this customer- generated feedback, in combination with more traditional Feature Specification Documents (FSDs), can in turn be processed by the