Converged Communication Services and Competition in Consumer Markets

Emergence of converged multimedia services has led operators to seek clear tactical and strategic advantage in developing differentiated service offerings. Effectiveness of the offer strategies is influenced by factors such as service delivery investments, operations cost, market segment preferences, competitive multimedia offers, service pricing and consumer price sensitivities. Differentiation in any of these factors in a competitive environment has a direct influence on market share and profitability of communication service providers. This paper examines the effect of these factors via series of simulation studies and concludes by highlighting a few wining strategies.