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I have ordered a repair kit from iFixit, but the replacement parts do not work. What should I do?

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I have ordered a repair kit from iFixit, but the replacement parts do not work. What should I do?

For questions about the repair process and any problems that occur, contact iFixit using the email address applicable to your region.

Customers in Great Britain, Norway, Switzerland, and EU countries:

eustore@ifixit.com 9:00 AM to 4:00 PM CET, Mon-Fri Languages: German, English, French, Italian

Customers in Australia:

ausupport@ifixit.com 8:00 AM to 5:00 PM PST, Mon-Fri Languages: English

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