Accidents can happen when you least expect them, and your phone screen is unfortunately no exception. That’s why we’re offering a free screen replacement for eligible Nokia smartphones within the first 12 months of purchase. To start your coverage in case the unexpected happens, here’s all the information you need:
• This promotion currently covers only Nokia XR.20.
• This promotion is only valid for residents of Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and UK.
• Coverage period of the screen replacement is valid for 365 days after date of purchase of the phone.
A. How to redeem your free screen replacement
Login to your Nokia mobile support app that is preloaded on your Nokia smartphone and allow the app to access IMEI of your phone. Select “Warranty and insurance” in the app and you can see the eligibility of the free screen replacement of your Nokia smartphone.
If you need to get your phone screen fixed, visit the Nokia.com support pages www.nokia.com/phones/support or Nokia mobile support app for further support. To access the Online Repair service directly, go to https://nokia.ebuilder.com/auto/repair to book a repair and to find further instruction for the shipment of your phone to our repair center The repair and shipment of your phone is free of charge for you and it takes about 1 week to get it back with a new screen, counted from the moment it was picked up from your address or you dropped it at a package station. Please acknowledge that occasionally screen replacement or repairs could take longer than 7 days to be completed.
In case you need further help, please contact Nokia Customer Support www.nokia.com/support/contact-us
B. What this promotion does not cover Any damage excluded by the Manufacturers Limited Warranty (except the screen) is not covered by this promotion and will be chargeable to the Consumer. Please refer to the manufacturers limited warranty included with your sales pack or visit https://www.nokia.com/phones/support#warranty for further information.