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Nokia XR20 user guide

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Nokia XR20

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Keep your phone up to dateKeys and partsInsert the SIM and memory cardsCharge your phoneSwitch on and set up your phoneDual SIM settingsLock or unlock your phoneUse the touch screen

Keys and parts

Your phone

Your phone

This user guide applies to the following models: TA-1362, TA-1368, TA-1371, TA-1363.

  1. Sensors
  2. NFC area/Wireless charging area
  3. Flash
  4. Camera
  5. Google Assistant/Google Search key*
  6. Microphone
  7. Emergency key (programmable)
  8. Front camera
  9. Earpiece/Loudspeaker
  10. Light sensor/Proximity sensor
  11. SIM and memory card slot
  12. Volume keys
  13. Power/Lock key, Fingerprint sensor
  14. USB connector
  15. Strap connector
  16. Headset connector
  17. Microphone
  18. Loudspeaker

Some of the accessories mentioned in this user guide, such as charger, headset, or data cable, may be sold separately.

*Google Assistant is not available in certain languages and countries. Where not available Google Assistant is replaced by Google Search. Check availability at https://support.google.com/assistant.

Parts and connectors, magnetism

Do not connect to products that create an output signal, as this may damage the device. Do not connect any voltage source to the audio connector. If you connect an external device or headset, other than those approved for use with this device, to the audio connector, pay special attention to the volume levels.

Parts of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magnetic stripe cards near the device for extended periods of time, since the cards may be damaged.

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Assistance and help

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started