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Nokia XR20 user guide

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Nokia XR20

Keep your phone up to dateKeys and partsInsert the SIM and memory cardsCharge your phoneSwitch on and set up your phoneDual SIM settingsLock or unlock your phoneUse the touch screen
Basics

Notifications

Use the notification panel

When you receive new notifications, such as messages or missed calls, icons appear at the top of the screen.

To see more information about the notifications, swipe down from the top of the screen. To close the view, swipe up on the screen.

To change the notification settings of an app, tap Settings > Apps & notifications, tap the app name and Notifications.

Messaging notifications

You can prioritise your most important conversations. When you receive a notification about a new message, swipe down from the top of the screen. Tap and hold the message and tap Priority > Apply. The conversation stays at the top of the conversations list, and the lock screen shows whether there are new messages in the prioritised conversation.

Use conversation bubbles

You can pin conversations so that they always stay on top of other apps as bubbles.

When you receive a notification about a new message, swipe down from the top of the screen. Tap on the message. When there are new messages in the conversation, they pop up on the screen. To view the entire conversation, tap the bubble. To dismiss the conversation, tap any other part of the screen. If a bubble is in the way, just tap and drag it to another part of the screen. To remove the bubble, drag it down the screen to cancel. If you want to unpin the conversation, when you receive a notification about a new message in the conversation, swipe down from the top of the screen. Tap pin_end on the message.

Use the quick setting icons

Use the quick setting icons

To activate certain features, tap the quick settings icons on the notification panel. To see more icons, drag the menu down.

To rearrange the icons, tap mode_edit, tap and hold an icon, and then drag it to another location.

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Assistance and help

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

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Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started