Shopping bag with items Shopping bag loading Facebook Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow right Arrow left Arrow upward HMD Global Checkmark-outline Location New release /Mail Offer Privacy tip Account External link Facebook Instagram YouTube Twitter Mastercard Klarna Delivery Smartphone

Nokia XR20 user guide

Skip to main content
All Devices

Nokia XR20

Get started
Keep your phone up to dateKeys and partsInsert the SIM and memory cardsCharge your phoneSwitch on and set up your phoneDual SIM settingsLock or unlock your phoneUse the touch screen

Switch on and set up your phone

When you switch your phone on for the first time, your phone guides you to set up your network connections and phone settings.

Switch on your phone

  1. To switch on your phone, press and hold the power key until the phone vibrates.
  2. When the phone is switched on, choose your language and region.
  3. Follow the instructions shown on your phone.

Transfer data from your previous phone

You can transfer data from an old phone to your new phone using your Google account.

To back up data on your old phone to your Google account, refer to your old phone’s user guide.

  1. Tap Settings > Accounts > Add account > Google.
  2. Select which data you want to restore on your new phone. The sync starts automatically once your phone is connected to the internet.

Restore app settings from your previous Android™ phone

If your previous phone was an Android, and back up to Google account is enabled on it, you can restore your app settings and Wi-Fi passwords.

  1. Tap Settings > System > Backup.
  2. Switch Backup to Google Drive to On.
Did you find this helpful?

Still need support?

Contact support

Live chat

Live chat

Our chat service is open 24 hours a day, 7 days a week. Simply fill in your contact details and we'll connect you to a support representative.

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

Fields marked with an asterisk are mandatory.

Send us an email

Tell us about your problem and we'll get back to you via email.

How can we help?

Tell us about your problem and we'll get back to you via email.

*Please fill in at least these fields.

Phone support

Customers of our services can call us between 9:00 am and 6:00 pm. For support with our phones, please contact us via chat or email.

Call now

Community support

Connect with other Nokia phone and tablet customers in the Nokia phones community to find and share answers to a range of questions.

Ask the community
Assistance and help

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

Get started

Recycle

Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started