Shopping bag with items Shopping bag loading Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Checkmark-outline Location New release /Mail Offer Privacy tip Account External link Facebook Instagram YouTube Twitter Mastercard KlarnaGoogle Pay

How can I manage my order?

Skip to main content
Get 10% off your next order* when you sign up for news on products and discounts. Sign up now
Support home

Support Topics

Circular subscription serviceShopping onlineServicing and repairsDevice
Order information
Where can I shop for Nokia phones?How can I manage my order?What payment methods can I use?Is there a maximum amount of products I can order at once?Why is my payment not going through?When will my credit card be charged?How do I get a copy of my receipt?Can I change the recipient of my order?Where can I check my order status?
When will my order be shipped out?How can I track my order status?Do you ship to my country?Can I change my shipping address?How much are the shipping costs?I didn't receive all of the items in my order. What should I do?My goods arrived damaged. What should I do?I didn't receive all of the items in my order. What should I do?
How can I cancel my order?I've made an order with several items, but I want to return some of them. Do I have to return the whole order?How long does it take for the payment to be refunded?How long do I have to return an item?Can I reschedule or book a new return collection date?
Do you store my payment details such as my card number?
How can I contact support?How can I get my device repaired?
What are the benefits of creating an account?How can I create an account in the Nokia phones store?I don't know the password for My Account, what should I do?Do I need to create an account to make a purchase?How can I delete my account?
Has Klarna received my payment?Can I change the card used to make payments?Is my payment information safe?
When will my pre-ordered item be shipped? Can I cancel my pre-order?How can I pay for my pre-order?When will I be charged for my pre-order?How many items can I pre-order at once?Can I return my pre-order after it has been shipped?Can I change my payment method or shipping address after making my pre-order?
Can I make an order free of VAT?Where can I find more information on HMD Mobile?

How can I manage my order?

You can manage your order from your order details page. This can be found by logging in to My Account or, if you do not have My Account, using the link provided in your order confirmation email.

Did you find this helpful?