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Nokia Mobile Care Supplement

Effective date May 25, 2018

Nokia Mobile Care is HMD Global's online consumer service which you can contact when you have an inquiry or a request concerning our products or services. You can contact us via support application in your phone or by using the Nokia Mobile Care chat or email form found on the Nokia phones website. In some countries, we also have a call service available.

The personal data you provide to Nokia Mobile Care is processed for the purposes of providing customer service, answering consumer requests and developing our services and products.

Depending on your request and form of contacting us, we can collect the following information:

  • Name

  • Email

  • Country

  • IP address

  • Transcript

  • Mobile phone technical data

  • Mobile device and software identifiers, e.g. IMEI

  • In the countries where our call service is available, we also collect your phone number.

We can request to collect your phone identification number (IMEI) for checking the warranty time of your phone.