Place your registered finger on the sensor. The fingerprint sensor is located on the phone display. Press your finger on fingerprint to unlock the phone.
The fingerprint sensor may become unresponsive in cold temperatures, keep the device above 0°C (32°F) for optimal performance.
If there is a fingerprint sensor error, use alternative sign-in methods. If you cannot use alternative sign-in methods to recover or reset the phone in any way, your phone will require service. Additional charges may apply, and all the personal data on your phone may be deleted. For more info, contact the nearest care point for your phone, or your phone dealer.