Returning some items

You can return phones and accessories for a refund within 15 days of delivery.

Cancel any active plans
If the devices you are returning are covered by device protection or extended warranty plans, these will be canceled first.
Complete the returns form
After canceling any policies for devices you want to return, you'll proceed to the returns form.
Package items
Package the items for return in their original box and attach the return slip to the package over the original label.
Post the package
Take the package to your nearest DHL drop-off point.
Wait for your refund
We will issue your refund as soon as we receive the items you are returning. Refunds should then take about 5–7 days to clear in your account.