HMD Global takes the privacy and security of its consumers seriously. With the recent news regarding the Nokia 7 Plus, it’s important that you hear about what happened from us and learn more about how we collect and store data. Learn more.
Charging protection is enabled during low or high temperatures – this is to ensure the battery performs optimally and safely. To continue charging at normal speeds, please move your phone to a room-temperature environment.
First ensure the issue isn't with the power source or socket you're using - you can quickly check this by plugging your phone into a different outlet, then checking if it charges. If the socket is not the issue, try taking a closer look at the power cable or charging port on your phone, ensuring everything appears as it should. Then, try turning your phone off completely and plugging it into the socket - bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to start charging.
To check whether your warranty is valid, enter your device IMEI code.
Where do I find the IMEI code?
Android phones To find the IMEI code on your phone, go to Settings > About Phone > Status > IMEI Information. If your phone has two IMEI-codes, please provide IMEI1.
Classic phones To find the IMEI code on your phone, enter *#06# on your keypad when on the main screen.