The time it takes for the OTA update to complete depends on the size of the update. It is best to run the update when you have good signal strength.
If there is no change on the screen for several minutes:
Please contact customer service if the problem persists.
Did you find this helpful?
Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.
Tell us about your problem and we'll get back to you via email.
Phone support is available 10 am to 7pm (CST)
+1 833 766 5420
Tried self-help options and phone still not working? Let us take care of it.
Find and share answers in the Nokia phones community.
Send us your unwanted devices for safe and secure disposal.