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The time it takes for the OTA update to complete depends on the size of the update. It is best to run the update when you have good signal strength.
If there is no change on the screen for several minutes:
Please contact customer service if the problem persists.
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Our chat service is open 24 hours a day, 7 days a week. Simply fill in your contact details and a we'll connect you to a support representative.
Tell us about your problem and we'll get back to you via email.
Phone support is available 10 pm to 7pm (CST)
+1 833 766 5420
Tell us what problem your phone is having and send it off to repair.
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