Charging protection is enabled during low or high temperatures – this is to ensure the battery performs optimally and safely. To continue charging at normal speeds, please move your phone to a room-temperature environment.
First ensure the issue isn't with the power source or socket you're using - you can quickly check this by plugging your phone into a different outlet, then checking if it charges. If the socket is not the issue, try taking a closer look at the power cable or charging port on your phone, ensuring everything appears as it should. Then, try turning your phone off completely and plugging it into the socket - bear in mind if the battery is completely drained, it might take up to 2 or 3 minutes to start charging.
Please note: a hard reset will completely erase all the data, settings and content on your smartphone, returning it to the original factory settings. We strongly advise that you back up your device before a hard reset. Visit here to learn more about how to back up your smartphone remotely.
To reset your smartphone and erase all its content, first make sure your phone is connected to a power source. We also recommend that your battery is at least 50% charged when you perform a hard reset.
Press the volume up key and the power button simultaneously for about 30 seconds or until the root menu appears. Then choose the action you want to take from the root menu, in this case “Wipe data/factory reset”.
Alternatively, you can also perform a hard reset by tapping Settings > Backup & Reset > Factory data reset > Reset phone > Erase everything.
To check whether your warranty is valid, enter your device IMEI code.
Where do I find the IMEI code?
Android phones To find the IMEI code on your phone, go to Settings > About Phone > Status > IMEI Information. If your phone has two IMEI-codes, please provide IMEI1.
Classic phones To find the IMEI code on your phone, enter *#06# on your keypad when on the main screen.