Networks shape our daily lives, from how we work to how we connect. At Nokia, we understand that the performance and versatility of those networks are foundational not only for daily operations but for enabling the digital innovations of tomorrow.

Through real-time monitoring, AI-driven optimization and automation, Nokia Managed Services transforms network performance into a launchpad for innovation. As someone who works closely with our teams, I've seen how our customers are able to reduce delays, respond faster to market demands and bring new capabilities to market more efficiently. Whether it’s supporting 5G rollouts, enhancing user experiences or integrating emerging technologies, we are playing a crucial role in making it happen.

Today’s networks face mounting pressure: growing traffic loads, more demanding use cases, tighter security requirements and rising customer expectations. That’s where Managed Services comes in. I believe our combination of global scale, intelligent automation and deep telecom expertise truly helps customers modernize operations, reduce OPEX and accelerate time-to-market, turning network operations into a true competitive advantage.

Why Managed Services matter now more than ever

We help manage over 1 billion mobile subscriptions across 100+ networks in more than 80 countries, backed by five global delivery centers and a workforce of experts focused on proactive, AI-enabled operations. With automation reducing incident resolution time by up to 70%, operators can respond faster, optimize performance and maintain customer trust. Our operations platform accurately predicts 90% of cell degradation events, enabling proactive action before users are impacted. We also prevent over 4,000 security incidents every year, protecting more than 400,000 subscribers.

Whether it’s improving energy efficiency, accelerating 5G rollout or integrating cloud-native architectures, our Managed Services empower communication service providers to simplify the complex, scale with confidence and innovate without distraction.

Proven in the market, recognized by the industry

Nokia Managed Services has long supported communications service providers (CSPs) and enterprises worldwide, simplifying operations, strengthening security and enhancing performance. Its strategic value continues to grow, recognized by both industry analysts and customers. GlobalData has named Nokia a category leader for five consecutive years for our strengths in AI-driven transformation and operational excellence. Most importantly, our customers report measurable gains in efficiency, cost savings and service quality, including typically more than 10% total cost of ownership (TCO) savings through energy efficiency and 30% faster recovery times enabled by intelligent issue resolution. 

Fully integrated, end-to-end support

Our Managed Services portfolio brings deep operational expertise to the “Operate” phase of the network lifecycle, alongside design and optimization deployment and care.

With our multivendor approach, global delivery model and AI-based digital platform, we help reduce complexity and deliver faster outcomes at lower risk. Our support doesn’t just stop with CSPs. We’re increasingly working with enterprise customers in sectors such as energy, defense and utilities, where performance, security and uptime are non-negotiable. We are committed to being where our customers need us most, with the right solutions at the right time.

Platform-enabled operations using AI

At the heart of our operations is a cloud-native service management platform, purpose-built for scale. It brings predictive insights and automation to every layer of the network. With built-in AI/ML capabilities, it enables:

• Proactive issue detection and resolution
• Automated field operations
• Real-time optimization of service quality

This shift from manually-driven to platform-enabled operations allows us to deliver faster, more consistent support, globally.

Spark: A strategic partnership in action

One standout example is our partnership with Spark New Zealand. Together, we’ve created a model of co-innovation where Spark maintains strategic control while Nokia delivers global scale and AI-powered operational excellence.

The results speak for themselves: significant cost reductions, enhanced customer experience and faster time-to-market. This isn’t just outsourcing - it’s co-innovation. This is exactly the kind of relationship that exemplifies Managed Services strategy and business model.

As we move through 2025, we are driving a new era of transformation, scaling remote delivery, automation and AI-led operations at speed. For one, I am truly excited to be a part of this journey, and to see how it evolves. 

With a growing portfolio of strategic partnerships and a clear vision, Nokia Managed Services is scaling innovation, driving operational excellence and helping customers lead in their markets. 

Visit our Managed Services webpage to learn more.