Managed Services
What are Nokia Managed Services?
Outsmart your network. Automate to save. Focus on growth.
AI-driven operations that keep your network one step ahead.
Nokia Managed Services help telecommunications providers and enterprise customers simplify the management of complex, multi-domain operations, allowing our customers to concentrate on their strategic focus areas and competitive advantages.
Powered by AI, automation and deep expertise, our Managed Services teams and digital tools ensure high performance, targeted service quality, guaranteed security and enhanced energy efficiency in your network. We provide end-to-end services with support for radio access, core and transport networks, cloud infrastructure as well as operations and business support systems in multi-supplier environments. We can take responsibility for daily operations at any stage of your network evolution, whether it’s 5G expansion or managing earlier network generations from 2G to 4G.
- What are Nokia Managed Services?
- What are the benefits of outsourcing your network to Nokia Managed Services?
- Security portfolio highlights
- How can you simplify your network operations with Al?
- How can you progress through network automation levels to fully autonomous networks?
- Why should mission-critical enterprise and public sector customers outsource their networks to Nokia?
TCO pressure
>40% increase in yearly network OPEX by 2027 without automation
User experience imperatives
>90% of subscribers who churn cite quality of experience issues
Security threats
Most subscriber-impacting security threats are not detected or reported
What are the benefits of outsourcing your network to Nokia Managed Services?
Enhanced user experience
Through consistent, reliable service delivery, we help you achieve:
- Improved network performance
- Better quality of experience (QoE)
- Reduced subscriber churn
- Increased net promoter score (NPS) and customer experience index (CEI)
Network operation transformation
We help transform your network operations and achieve clear targets:
- Concrete business outcomes
- Enhanced resource utilization
- Greater agility for deploying new technologies
- Reduced energy consumption and cost
Automation and optimization
Combining global expertise with advanced automation to deliver optimal results:
- The highest network availability
- Improved OPEX and CAPEX efficiency
- Guaranteed network security with zero intrusion
Network Operations Centre (NOC) and Security Operations Services
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24/7 global Security Operation Center coverage, delivering 99.9% availability
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Enhanced mean time to detect
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+320 telecom-specific use cases
In our comprehensive Managed Security Services, two critical functions work in tandem to protect your operations: the Network Operations Center (NOC) and the Security Operations Center (SOC). The NOC ensures the continuous availability and optimal performance of your network infrastructure, proactively addressing any operational issues.
Simultaneously, the SOC stands as your frontline defense, vigilantly monitoring for cyber threats and rapidly detecting and responding to security incidents to safeguard your digital assets. These specialized centers provide a robust, 24/7 defense, ensuring both operational excellence and superior security posture.
We offer a complete portfolio of value-added security services tailored to protect both mobile networks and OT/IT technologies from evolving cyber threats, including:
- Assurance and fulfillment services
- Operations transformation services
- Service and customer experience management
- Security operations and risk management
- Security infrastructure management
- Security risk and compliance management
- Managed detection and response
Security portfolio highlights
Security Risk Index (SRI)
It takes 20 years to build a reputation and minutes to ruin it. Stay ahead of sophisticated 5G cyber threats with Nokia Security Risk Index, delivering periodic risk assessments, operational readiness checks, detailed audits and actionable security roadmaps. With over 3,000 incidents avoided per customer each year, SRI strengthens your overall security posture.
Security Infrastructure Management (SIM)
5G cybersecurity goes beyond IT. We can help you operate safely in a complex, evolving cyber threat landscape. Our supplier-neutral Security Infrastructure Management secures every layer of operator and enterprise networks from network and data infrastructure to user access and governance.
Security Governance, Risk & Compliance (GRC)
Network security cannot be an afterthought. Our Security, Governance, Risk & Compliance services help verify the design and effectiveness of your security controls, covering vulnerability management, security configuration, application security and process lifecycle management. We help you ensure compliance with standards, regulations and auditor expectations.
Managed Detection and Response (MDR)
Don’t just prevent attacks, learn to survive them. Our Managed Detection and Response services proactively detect and respond to 5G cyber threats in real time, using threat intelligence to safeguard critical assets and ensure timely remediation when threats bypass preventive controls.
Standards-compliant, in-depth security architecture
Our portfolio is fully aligned with the 'Continuous & Defense-in-depth Adaptive Security Architecture' and industry standards, including MITRE ATT&CK, Nokia's Bhadra Telecom Framework and ITU-T x.805.
End-to-End Service & Performance Management Services
Superior network performance
Helping telecommunication providers to build networks for maximum customer experience
Using AI and GenAI to drive smarter, faster and more efficient operations
Our end-to-end Performance Management services go beyond traditional network performance, using advanced AI-based automation and deep domain expertise to deliver clear business value. We optimize every layer from network elements to subscriber and application experiences with support for multi-technology, multi-supplier environments. We simplify network complexity, enable QoE-driven operations and build self-aware, intelligent networks with automated performance assurance.
End-to-end and Performance Management is available as part of our Managed Services or as a standalone solution for mobile operators, private wireless and enterprise networks. We support:
- Multi-supplier RAN and Open RAN
- Multi-supplier transport networks
- Multi-supplier core networks
- Multi-supplier end-to-end networks
Our approach to network performance is built to maximize efficiency and customer value. We provide seamless, real-time, end-to-end optimization with cross-domain service visibility. We make your network smarter and faster with zero-touch procedures and by using AI and automation to predict, prevent and resolve issues before they impact end users. We turn data into intelligence and innovation, helping you elevate customer experience to the next level.
Field Intelligence and Sustainability Services
- Nokia helps achieve 15% savings on Total Cost of Ownership with
- Energy savings
- Operation Support System (OSS) simplification
- Entire lifecycle management
Field and Sustainability Operations can help you maximize network availability while enhancing energy efficiency and optimizing operational costs. We support passive and active network automation powered by digital tools and help you streamline operations for efficiency and scale.
Field operations
- Field enablement services (Digitalization and automation)
- Corrective and preventive field operations
- Partner management services (Field agency model)
- Spare part management
With predictive site analytics and AI/ML-driven automation, we elevate field operations to the next level, reducing OPEX and boosting the quality of service. The results are clear: significant energy savings, longer asset life, fewer field trips and improved site availability.
Data center infrastructure operations include:
- Automated incident, configuration & performance management
- Energy management
- SLA and contract management
Sustainability operations include
- Energy anomaly detection
- Energy optimization
- Carbon footprint reduction and compliance reporting
We help you optimize energy use in your network without compromising performance. We baseline cell-level energy consumption, identify outliers and analyze root causes such as configuration, load or hardware issues. We implement tailored energy efficiency plans with configuration support and benchmark the results pre- and post-deployment. This translates into measurable energy savings and related cost and GHG emission reductions. We correlate energy efficiency enhancements with other network KPIs, ensuring performance balance and long-term impact.
Tower cooperations include
- Automated incident, configuration & performance management
- Energy management: anomaly detection and optimization
- Field enablement services
- Carbon footprint reduction
- SLA and contract management
How can you simplify your network operations with Al?
Nokia Managed Services simplify 5G network operations using Al-powered solutions built on our Al-driven platform. We help reduce costs, enhance customer experience and accelerate scale by automating nearly the entire network operation, minimizing alarms and transforming operational efficiency. This empowers mobile operators and enterprises to operate with greater efficiency and agility. We use AI in 60% of use cases and automation in over 50% of assurance and fulfillment use cases. The results are concrete: simplified operations, lower OPEX and reliable business growth.
How can you progress through network automation levels to fully autonomous networks?
Nokia Managed Services guide you through your automation journey in line with TM Forum’s autonomous networks framework. From assisted operations (Level 2) to partial automation (Level 3) and highly autonomous operations (Level 4), we can help you progressively adopt AI-driven automation and zero-touch processes. By automating data collection, root-cause analysis and performance assurance across all network domains, we simplify operations and reduce risks, paving the way to fully autonomous networks (Level 5).
Why should mission-critical enterprise and public sector customers outsource their networks to Nokia?
For many mission-critical enterprises, running network operations in-house is no longer practical or cost-effective—especially when the network isn’t large enough to justify a full 24/7 NOC. Managing legacy environments alongside new technologies adds further complexity, often without the required telco-grade expertise.
Nokia Managed Services removes this burden. We deliver 24/7 network operations with deep industry expertise and a flexible pricing model, so customers pay only for what they need and scale without over-investing.
While we keep their networks resilient and reliable, our customers stay focused on what matters most: growing their business and delivering greater value to their end users—with the confidence that their network is in expert hands.
How Telecommunication Providers and Mission-critical Enterprise customers benefit from Nokia Managed Services?
Explore what tangible business and technology gains are reached by our customers.
