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Managed Services

What are Nokia Managed Services?

Outsmart your network. Automate to save. Focus on growth.

AI-driven operations that keep your network one step ahead.

Nokia Managed Services help telecommunications providers and enterprise customers simplify the management of complex, multi-domain operations, allowing our customers to concentrate on their strategic focus areas and competitive advantages.

Powered by AI, automation and deep expertise, our Managed Services teams and digital tools ensure high performance, targeted service quality, guaranteed security and enhanced energy efficiency in your network. We provide end-to-end services with support for radio access, core and transport networks, cloud infrastructure as well as operations and business support systems in multi-supplier environments. We can take responsibility for daily operations at any stage of your network evolution, whether it’s 5G expansion or managing earlier network generations from 2G to 4G.

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Security threats

Most subscriber-impacting security threats are not detected or reported

User experience imperatives

>90% of subscribers who churn cite quality of experience issues

TCO pressure

>40% increase in yearly network OPEX by 2027 without automation

What are the benefits of outsourcing your network to Nokia Managed Services?

Enhanced user experience Through consistent, reliable service delivery, we help you achieve:

  • Improved network performance
  • Better quality of experience (QoE)
  • Reduced subscriber churn
  • Increased net promoter score (NPS) and customer experience index (CEI)

We help transform your network operations and achieve clear targets:

  • Concrete business outcomes
  • Enhanced resource utilization
  • Greater agility for deploying new technologies
  • Reduced energy consumption and cost

Automation and optimization Building on our global expertise and advanced automation, we ensure the best optimization results:

  • The highest network availability
  • Improved OPEX and CAPEX efficiency
  • Guaranteed network security with zero intrusion

Nokia Managed Services portfolio

Network Operations Center (NOC) and Security Operations Center (SOC)

Improved security resilience

 

  • 24/7 global Security Operation Center coverage, delivering 99.9% availability
  • Enhanced mean time to detect
  • +320 telecom-specific use cases

In our comprehensive Managed Security Services, two critical functions work in tandem to protect your operations: the Network Operations Center (NOC) and the Security Operations Center (SOC). The NOC ensures the continuous availability and optimal performance of your network infrastructure, proactively addressing any operational issues.

Simultaneously, the SOC acts as your frontline defense, vigilantly monitoring for cyber threats, and rapidly detecting and responding to security incidents to safeguard your digital assets. These specialized centers provide a robust, 24/7 defense, ensuring both operational excellence and superior security levels. 

rice farms

A surging movement for connectivity

Watch the video for our Managed Security Services solution.

Standards-compliant, in-depth security architecture

Our portfolio aligns with industry-recognized frameworks and best practices, including the Continuous and Defense-in-Depth adaptive security principles, the MITRE ATT&CK® framework, the Nokia Bhadra Telecom Security Framework, and ITU-T X.805.

End-to-end and performance management

Superior network performance:

  • Enables telecommunications providers to build their network for excellent customer experience
  • Leverages AI and GenAI to drive smarter, faster and more efficient operations

Our end-to-end Performance Management services go beyond traditional network performance, using advanced AI-based automation and deep domain expertise to deliver clear business value. We optimize every layer of the network, from individual elements to subscriber and application experiences, across multi-technology, multi-supplier environments. By simplifying operational complexity and enabling QoE-driven decision-making, we help build self-aware, intelligent networks with fully automated performance assurance.

End-to-end Performance Management services are available as part of the Managed Services package or as standalone solutions for telecommunications providers, private wireless and enterprise networks. 

We support:

  • Multi-supplier RAN and Open RAN
  • Multi-supplier transport networks
  • Multi-supplier core networks
  • Multi-supplier end-to-end networks 

Our approach to network performance is designed to maximize efficiency and customer value. We deliver seamless, real-time, end-to-end optimization with full cross-domain service visibility.

Using zero-touch procedures, AI and automation, we make networks smarter and faster by predicting, preventing and resolving issues before they affect end users. We turn data into intelligence and innovation, helping you elevate customer experience to the next level.
 

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A surging movement for connectivity

Watch the video for our end-to-end Performance Management solution “at-a-glance".

Field and sustainability operations

  • Nokia can help you reduce Total Cost of Ownership (TCO) by up to 15% through energy savings
  • Our Operation Support System (OSS) simplifies the entire lifecycle management

We can help you maximize your network availability while enhancing energy efficiency and optimizing operational costs. We support passive and active network automation, powered by digital tools, helping you to streamling operations for efficiency and scale.

Field operations

  • Field enablement services (digitalization and automation)
  • Corrective and preventive field operations
  • Partner management services (Field agency model)
  • Spare part management

With predictive site analytics and AI/ML-driven automation, we elevate field operations to the next level, reducing OPEX and boosting Quality-of-Service.

The results are clear: significant energy savings, longer asset life, fewer field trips and improved site availability.

rice farms

A surging movement for connectivity

Watch the video for our Field and Sustainability Operations “at-a-glance".

Data center infrastructure operations

  • Automated incident, configuration & performance management
  • Energy management
  • SLA and contract management

Sustainability operations

  • Energy anomaly detection
  • Energy optimization
  • Carbon footprint reduction and compliance reporting

We help you optimize energy use in your network without compromising performance. We baseline cell-level energy consumption, identify outliers and analyze root causes such as configuration, load or hardware issues. We implement tailored energy efficiency plans with configuration support and benchmark the results both before and post deployment.

This translates into measurable energy savings and related cost and GHG emission reductions. We correlate energy efficiency enhancements with other network KPIs, ensuring performance balance and long-term impact.

Tower cooperations

  • Automated incident, configuration & performance management
  • Field enablement services
  • Carbon footprint reduction
  • Energy management, anomaly detection and optimization
  • SLA and contract management

How can you simplify 5G network operations with AI?

Nokia Managed Services simplify 5G network operations using AI-powered solutions built on our AI-driven platform. We help reduce costs, enhance customer experience and accelerate scale by automating nearly the entire network operation, minimizing alarms and transforming operational efficiency. This empowers telecommunications providers and enterprises to operate with greater efficiency and agility. We use AI in 60% of use cases and automation in over 50% of assurance and fulfillment use cases.

The results are concrete: simplified operations, lower OPEX and reliable business growth.

How can you progress through network automaton levels to fully autonomous networks?

Nokia Managed Services guides you through your automation journey in line with TM Forum’s Autonomous Networks framework. From assisted operations (Level 2) to partial automation (Level 3) and highly autonomous operations (Level 4), we help you progressively adopt AI-driven automation and zero-touch processes. By automating data collection, root-cause analysis and performance assurance across all network domains, we simplify operations and reduce risk, paving the way toward fully autonomous networks (Level 5).

Why should enterprise and public sector customers outsource their networks to Nokia?

For many enterprise customers, managing network operations in-house is no longer practical or cost-effective. This is especially true when the network is not large enough to justify the cost of maintaining a full 24x7 Network Operations Centre. Many enterprises also face the challenge of operating legacy networks alongside newer technologies, often without the specialized expertise needed to manage telco-grade complexity.

Nokia Managed Services addresses these challenges directly. With deep industry experience, we take on the operational burden, providing 24x7 support tailored to each customer’s environment. Our flexible pricing model ensures enterprises pay only for what they need, enabling them to scale confidently without over-investing in internal resources.

Most importantly, while we maintain a resilient and reliable network, our customers can focus on what matters most: growing their business and delivering exceptional value to their end users. With Nokia Managed Services, enterprises gain world-class support and peace of mind, knowing their networks are in expert hands.

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