27 Jun 2023
Case Study: China Mobile enhances broadband experience with Nokia’s AI to narrow down the customer satisfaction gap
The Nokia’s solution focuses on customer care, assurance & improvement of experience, and enables prioritizing and managing multiple customer experiences cutting problem rectification time by 90% and improve work efficiency
“Nokia is always a strategic business partner of Fujian Mobile, also a trusted contributor for Fujian Mobile Autonomous Networks construction. The value of Nokia Home Broadband User Perception Improvement Solution is well proven with home broadband end users’ perception uplift. Really appreciated this innovated case can be recognized by TMF, expecting for further collaboration with Nokia in more business areas of digital/autonomous transformation”
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