Multi-purpose Intuitive Knowledge Assistant (MIKA)

Boost workforce efficiency with a digital assistant customized for telcos

MIKA can help your telco engineers and network operations center (NOC) staff work much more efficiently.

Available through Nokia Digital Assistant as a Service, MIKA is trained for telco-specific tasks, such as diagnosing and analyzing the root causes of network faults. MIKA provides automated assistance that reduces wasted time, enforces correct procedures, and frees skilled workers to focus on business-critical tasks. 

With help from MIKA, your engineers and techicians can:

  • Spend more time being productive every day
  • Find the right information instantly, instead of searching manually
  • Access all relevant tools, documents, and data sources through one interface
  • Get advice based on issues that have occurred in other networks
  • Build their network knowledge through human-like interaction
  • Rapidly create customized digital assistants to support different activities

MIKA is the first digital assistant customized for telecom operators. Powered by our Nokia AVA cognitive services platform, MIKA provides augmented intelligence, automated learning, and access to a knowledge library that includes best practices drawn from projects around the world.

Save your engineers the time and trouble of hunting for hard-to-find answers. Let them rely on MIKA so they concentrate on the network.



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