Software Support Services

Provides 24/7 coverage, enhanced service-level agreements (SLAs), access to Care Program manager, full access to our online technical support (OLTS) portal, designated technical expert and end-to-end solution support. Advanced Support is required to gain access to upgraded Software Support services.

Enhanced advanced support offer with 24/7 remote monitoring, periodic audits & health check, and proactive alerts & notification to prevent outages. It provides real-time visibility into your solution health to help optimize performance and plan for growth.

Includes all proactive support deliverables as well complete production infrastructure support and provides remote management of your critical servers, database besides the Nokia applications.

Provides protection for your legacy Nokia software assets after they have been discontinued and helps you sweat your assets while giving you time to prepare for migration to the next generation platform.

Off-the-shelf courses and customized training, so you and your organization can continuously build and develop the skills required to maximize the value from your investment in the Nokia solution.

• Single point of contact
• Faster time to resolve
• Automation and predictive analytics tools
• 24/7 global remote technical support

• Carrier-grade and built based on best practices
• Continuous security checks & updates
• 24/7 availability & emergency services

• 25 years of software support expertise
• A team of more than 3000 care professionals
• Global and on-site capabilities that span all of Nokia
• Online technical resource & knowledge library

• Comprehensive: response, restore, & resolve
• Value-based SLA for different levels of severity
• Contract management support