The Australia Office will be closed from Friday 23 Dec 2022 to Sunday 8 Jan 2022. During this time there will be a delay in response times. For urgent enquiries, please email nokiacareau@nokiaphones.com
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If your Nokia 3.1 Plus build number matches one of the above, your device has been affected. Please refer to the following Nokia phone community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1