The Australia Office will be closed from Friday 23 Dec 2022 to Sunday 8 Jan 2022. During this time there will be a delay in response times. For urgent enquiries, please email nokiacareau@nokiaphones.com
The updater app will walk you through the stages before the updating process starts. It is advised to have these instructions to hand while going through the update process.
You can find the instructions here: (link)