Shopping bag with items Shopping bag loading Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Checkmark-outline Location New release /Mail Offer Privacy tip Account External link Facebook Instagram YouTube Twitter Mastercard American Express Paypal Klarna

My phone has not received an update that fixes the issue. What should I do?

Skip to main content
Purchases must be made by 9 Dec 2022 (4 Dec 2022 for WA/NT) for the Australia Post Christmas cut off dates of 12 Dec 2022 (7 Dec 2022 for WA/NT), to be in time for Christmas Day. For more information, visit Christmas sending dates - Australia Post

The Australia Office will be closed from Friday 23 Dec 2022 to Sunday 8 Jan 2022. During this time there will be a delay in response times. For urgent enquiries, please email

Support home

Support Topics

Servicing and repairsDevice
How can I safely clean and disinfect my Nokia phone?
Nokia 3.1 Plus update error

My phone has not received an update that fixes the issue. What should I do?

The vast majority of Nokia 3.1 Plus software issues were resolved with an over-the-air update. However, for the few devices that did not connect to the internet while that update was being rolled out, a manual software update is needed.

Here is how you can check your software and manually update your phone:

  • Search for (app name) from the Google Play Store
  • Install the app
  • Install and SD card into your phone
  • Run the app
  • The app will first check if your software needs updating
  • If your software needs updating, the app will show you a set of instructions

The update instalation instructions can be found here. Please follow them carefully during the update process.

Did you find this helpful?