Shopping bag with items Shopping bag loading Google Account Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Checkmark-outline Location New release /Mail Offer Privacy tip Account External link Facebook Instagram YouTube Twitter Mastercard American Express Paypal Klarna

My phone has not received an update that fixes the issue. What should I do?

Skip to main content
Purchases must be made by 9 Dec 2022 (4 Dec 2022 for WA/NT) for the Australia Post Christmas cut off dates of 12 Dec 2022 (7 Dec 2022 for WA/NT), to be in time for Christmas Day. For more information, visit Christmas sending dates - Australia Post

The Australia Office will be closed from Friday 23 Dec 2022 to Sunday 8 Jan 2022. During this time there will be a delay in response times. For urgent enquiries, please email nokiacareau@nokiaphones.com

Support home

Support Topics

Servicing and repairsDevice
How can I safely clean and disinfect my Nokia phone?
How can I close an app that has stopped working?How can I close an app?How can I clear the cache of an installed app?How can I remove an app from my phone?How do I move apps to an SD card?
How can I turn on the battery percentage view in task bar?Are there any tips to prolonging my phone's battery life?How can I access advanced battery information and settings?Tips for better battery lifeMy phone won’t charge. What should I do?Why does my phone occasionally stop charging before it reaches 100%?I want to conserve battery life. How can I activate the Power Saver mode?Charge faster with Quick ChargeWhy does my phone feel warm when it's charging or when I'm using it?My charging cable doesn’t match my Nokia 6.1 Plus. What should I do?Why is my phone feeling warm, closing apps or occasionally slowing down?
Use Google Lens to interact with your photosWhat is Google Lens?What is live Bokeh mode?How can I crop and make other photo edits in the Camera app?Why can’t I turn off the camera shutter sound?Get to know all the features of Google Photos How do I use Google Photos?Can I crop and make other photo edits in Google Photos?Where is the Gallery app on my phone?
How can I erase the SD card in my Nokia 8110?How can I check the storage information on my Nokia 8110?How can I install and use a micro SD card on my Nokia device?How do I move files between the phone's storage and a memory card?How do I remove an SD card from my phone?How do I move apps to an SD card?How do I erase the data from an SD card?How do I install a MicroSD card?Why is the available storage space less than the amount stated in phone specs?Where is file manager on my Nokia smartphone?How can I back up my files?How do I transfer files between my PC and phone?
How can I enable GPS location on my Nokia 8110?How do I use the NFC feature?How do I connect to Bluetooth devices on my Nokia 8110? How does file sharing work with Bluetooth?How can I cast my phone's display to another screen?How do I connect my phone to a PC?
How can I restart the phone?How do I reboot my smartphone when it’s not responding?Why does my phone feel warm when it's charging or when I'm using it?How do I hard reset my smartphone and completely restore it to the original factory settings?How can I perform a factory reset and wipe my phone's data?Where can I get support for my Lumia smartphone?Where can I find the IMEI number for my phone? Where can I find the PSN number on my Nokia tablet?Why is my phone feeling warm, closing apps or occasionally slowing down?
How can I enable predictive text on my Nokia 8110?How to change language on my Nokia 8110?How can I enable or disable autocorrect? How can I set input methods on my Nokia 8110?How do I turn off the vibration for hard-key touches?
How can I connect my Nokia 8110 to a Wifi network?How can I use my Nokia device as a WiFi hotspot?How can I reset my smartphone's network settings?
How can I add and delete fingerprints stored on my phone?How to use the “Find my phone” feature? Screen pinning: let others look at your phone securelyWhat should I do if I've forgotten my phone's lock code?How can I change the screen lock on my Nokia 8110?Smart lock: Keep your phone unlocked in safe placesHow do I manage app recommendations?
Why has the function of my power button changed?How do I update the software over-the-air on my Nokia 8110?How can I check the operating system and software version on my Nokia 8110?How are software updates delivered to my Nokia smartphone?Updating the system through OTA seems to fail. What should I do?What is FOTA?When will my phone get the latest security patch update? Will my Nokia smartphone receive security updates?There isn’t enough free space to install an update. What can I do?How can I install available updates?
How can I set a personalized ringtone on my Nokia 8110?How can I set the ringtone on my Nokia 8110?How can I set a ringtone specific to a contact? How can I set different ringtones for SIM1 and SIM2?How can I add or remove widgets on my smartphone's home screen?How can I adjust the font size of text displayed on my phone?Customize the task bar
How can I import contacts from mail or a SIM to the device?How do I save new contacts to a SIM, phone or Google account?How can I set the default SIM card?How can I make and receive calls on a Nokia phone?How can I set call forwarding on my Nokia 8110?
How can I record a voice clip on my Nokia smartphone?How do I take a screenshot on my Nokia smartphone?Use split-screen: take multitasking to next levelHow do I change the volume for ringtones, media and alarms?
Nokia 3.1 Plus update error
What is the error and how did it occur?Why was a faulty Android update rolled out to my phone?How do I know if my phone was affected?Why did my phone restart itself?My software version number suggests that my phone has been affected, but I don’t know if I received the over-the-air update. How do I know if my phone has been fixed?My phone has restarted itself, but I keep receiving a notification that a recent software update has failed. What should I do?I have received the OTA update, but I still get an error message every week. When will the error messages stop?My phone has not received an update that fixes the issue. What should I do?I'm updating my phone using the manual updater app. Where can I find the instructions?
What is the error and what should I do?

My phone has not received an update that fixes the issue. What should I do?

The vast majority of Nokia 3.1 Plus software issues were resolved with an over-the-air update. However, for the few devices that did not connect to the internet while that update was being rolled out, a manual software update is needed.

Here is how you can check your software and manually update your phone:

  • Search for (app name) from the Google Play Store
  • Install the app
  • Install and SD card into your phone
  • Run the app
  • The app will first check if your software needs updating
  • If your software needs updating, the app will show you a set of instructions

The update instalation instructions can be found here. Please follow them carefully during the update process.

Did you find this helpful?