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Nokia 9 PureView user guide

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Nokia 9 PureView

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Protect your phone with your fingerprint

You can unlock your phone with just a touch of your finger. Set up your fingerprint ID for extra security.

Add a fingerprint

  1. Tap Settings > Security & Location > Fingerprint. If you don’t have screen lock set up on your phone, tap Set up screen lock.
  2. Select which backup unlocking method you want to use for the lock screen and follow the instructions shown on your phone.

Unlock your phone with your finger

Place your registered finger on the sensor. The fingerprint sensor is located in the phone's display. Press your finger on the fingerprint to unlock the phone.

The fingerprint sensor may become unresponsive in cold temperatures, so keep the device above 0°C (32°F) for optimal performance.

If there is a fingerprint sensor error, use an alternative sign-in method. If you cannot use alternative sign-in methods to recover or reset the phone in any way, your phone will require servicing. Additional charges may apply and all the personal data on your phone may be deleted. For more information, contact the nearest care point for your phone or your phone dealer.

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Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started