Place your registered finger on the sensor. The fingerprint sensor is located in the phone's display. Press your finger on the fingerprint to unlock the phone.
The fingerprint sensor may become unresponsive in cold temperatures, so keep the device above 0°C (32°F) for optimal performance.
If there is a fingerprint sensor error, use an alternative sign-in method. If you cannot use alternative sign-in methods to recover or reset the phone in any way, your phone will require servicing. Additional charges may apply and all the personal data on your phone may be deleted. For more information, contact the nearest care point for your phone or your phone dealer.