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Nokia XR20 user guide

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Nokia XR20

Keep your phone up to dateKeys and partsInsert the SIM and memory cardsCharge your phoneSwitch on and set up your phoneDual SIM settingsLock or unlock your phoneUse the touch screen
Protect your phone

Access codes

Learn what the different codes on your phone are for.

PIN or PIN2

PINs or PIN2s have 4-8 digits.

These codes protect your SIM card against unauthorised use or are required to access some features. You can set your phone to ask for the PIN when you switch it on.

If you forget the codes or they aren‘t supplied with your card, contact your network service provider.

If you enter the code incorrectly 3 times in a row, you'll need to unblock the code with the PUK or PUK2 code.

PUK or PUK2 codes

PUK or PUK2 codes are required to unblock a PIN or PIN2.

If the codes are not supplied with your SIM card, contact your network service provider.

Lock code

Lock code is also known as security code or password.

The lock code helps you protect your phone against unauthorised use. You can set your phone to ask for the lock code that you define. Keep the code secret and in a safe place, separate from your phone.

If you forget the code and your phone is locked, your phone will require service. Additional charges may apply and all the personal data on your phone may be deleted. For more info, contact the nearest authorised service facility for your phone, or your phone dealer.

IMEI code

The IMEI code is used to identify phones in the network. You may also need to give the number to your authorised service facility or phone dealer. To view your IMEI code:

  • dial *#06#
  • check the original sales box

If the IMEI code is printed on your phone, you may find it, for example, on the SIM tray or under the back cover, if your phone has a removable cover.

Locate or lock your phone

If you lose your phone, you may be able to find, lock or erase it remotely if you have signed in to a Google Account. Find My Device is on by default for phones associated with a Google Account.

To use Find My Device, your lost phone must be:

  • Turned on
  • Signed in to a Google Account
  • Connected to mobile data or Wi-Fi
  • Visible on Google Play
  • Location turned on
  • Find My Device turned on

When Find My Device connects with your phone, you see the phone's location and the phone gets a notification.

  1. Open android.com/find on a computer, tablet or phone connected to the Internet and sign in to your Google Account.
  2. If you have more than one phone, click the lost phone at the top of the screen.
  3. On the map, see about where the phone is. The location is approximate and may not be accurate.

If your device can't be found, Find My Device will show its last known location, if available. To lock or erase your phone, follow the instructions on the website.

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Assistance and help

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started