Complete the trade-in wizard on the purchase page to get an estimated value for your old device. You can then get this value discounted off your purchase and receive a confirmation email, including the valuation, once you’ve completed the purchase.
Click Ship my device in your confirmation email. A pre-paid shipping label will then be generated for you to print and ship to us along with your old smartphone.
First, reset your old handset to factory settings. Then, use the shipping label to send it to us. Your old handset will then receive a second, in-person valuation, and you may be notified with an updated valuation.
If you accept the updated valuation, we’ll charge you the difference between the estimated valuation and updated valuation. If you decline it, we’ll return your old smartphone and charge you the sum initially discounted from your new purchase. That way, there’s no hanging around.
For further information about how trade in works, check out the Terms & Conditions.