Shopping bag with items Shopping bag loading Facebook Google Warning Chevron right Chevron down Chevron up Arrow left Arrow upward HMD Global Location New release /Mail Offer Privacy tip External link Facebook Instagram YouTube Twitter

In what circumstances could I be denied coverage under my insurance plan?

Support home

Support Topics

What is the warranty period for Nokia phones?What insurance plans are available for Nokia phones?Is there Nokia insurance for my Nokia smartphone model?How can I purchase and activate Nokia insurance and extended warranty plans?Can I purchase a Nokia insurance plan for my phone that is broken or was repaired?Can I purchase a Nokia extended warranty plan for my phone that has been repaired by an authorized Nokia service center under the Manufacturer’s Limited Warranty?What is covered under Nokia phone insurance?What is not covered under Nokia phone insurance?What is covered under Nokia phone screen protection?What is not covered under Nokia phone screen protection?What is covered under Nokia phone extended warranty?What is not covered under Nokia phone extended warranty?Can I cancel my Nokia insurance plan after purchase?Can I transfer my Nokia insurance plan?In what circumstances could I be denied coverage under my insurance plan?How can I contact the Servify team?What is the best way to maintain my Nokia smartphone?How do I diagnose the health of my Nokia smartphone?How can I get my Nokia smartphone repaired if I find an issue with it?What is the process for requesting a repair for my Nokia smartphone?How long does it take to get my insurance claim handled?How much do I pay for the repair?Can I purchase both Nokia phone insurance and Nokia phone screen protection?

In what circumstances could I be denied coverage under my insurance plan?

Your insurance claim may be denied if any of the following applies:

  • If the plan activation is not completed as per the activation instructions given by Servify.
  • If any damage or loss has occurred to the covered device prior to completing the mandatory activation process
  • The damage has occurred within the first 7 (seven) calendar days of activating of the plan (known as the “Ineligible Period”)
  • If any unauthorized modification is discovered on the covered phone
Did you find this helpful?