While rolling out the Android 10 update for Nokia 3.1 Plus devices, we were made aware of a software error. We immediately stopped the software rollout to investigate.
We discovered that affected devices will work as normal, but they are not able to receive over-the-air software updates as normal until the error is resolved. Please refer to the following Nokia phones community post for help on how to resolve the issue: https://community.phones.nokia.com/discussion/61460/the-nokia-3-1-plus-update-error-how-it-happened-and-how-we-re-fixing-it/p1
Did you find this helpful?
Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.
Tell us about your problem and we'll get back to you via email.
Check the location of your nearest Nokia phones Care center.
Find and share answers in the Nokia phones community.