Help center

How do I reboot my smartphone when it’s not responding?

If your phone is unresponsive, you can perform a “soft reset” by pressing the volume up key and the power button simultaneously for about 15 seconds (or until phone vibrates). Your phone should then restart momentarily. This is a safe and quick way to reboot your device without losing or erasing any data.

Did you find this helpful?

Contact support

Tutorial videos

Shopping bag with items Shopping bag loading Facebook Google Warning Chevron right Arrow upward HMD Global External link Facebook Instagram YouTube Twitter