The following are not covered by Nokia phone device protection:
- Damage due to negligence, gross misconduct or normal wear and tear
- Cosmetic damages (dent on outer body damage, stripping of color, scratches, etc.)
- Software issues beyond the Manufacturer’s Limited Warranty, malware and damages to accessoriesTheft or loss of the device
- Damage or loss of insured equipment following a fire.
You can find the complete list of exclusions in the terms and conditions of the plan.