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How long does it take to get my device protection claim handled?

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Servicing and repairsDeviceWarranty, maintenance and service contractsShopping online
Can I purchase both Nokia device protection and Nokia device extended warranty on my Nokia device?Can I purchase a Nokia device extended warranty plan for my phone or tablet that has been repaired by an authorized Nokia service center under the Manufacturer’s Limited Warranty?Can I purchase a Nokia device protection plan for my phone or tablet that is broken or repaired?How can I purchase and activate Nokia device protection and extended warranty plans?Is there a Nokia device extended warranty plan available for purchase?Is there a Nokia device protection plan for my Nokia phone model or tablet?What device protection plans are available for Nokia phones and tablets?What is covered under Nokia device protection plans?What is not covered under Nokia phone device protection?What is covered under Nokia device extended warranty?What is not covered under Nokia device extended warranty?
Can I cancel my Nokia device protection plan after purchase?Can I transfer my Nokia device protection plan?How can I contact the Servify team?
Claims and repairs
How can I get my Nokia device repaired under the Manufacturer’s Limited Warranty if I find an issue with it?How long does it take to get my device protection claim handled?How much do I pay for the repair or replacement?In what circumstances could I be denied coverage under my device protection plan?What is the process for requesting a repair for my covered Nokia device?
How do I diagnose the health of my Nokia smartphone?What is the best way to maintain my Nokia smartphone?What is the warranty period for Nokia phones?

How long does it take to get my device protection claim handled?

Generally, you will get your repaired/replaced device back within 7-12 days from the time you submit all required information. Actual repair time may vary depending on the availability of parts and replacement devices.

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