Why is my payment not going through?

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Order information

How can I manage my order?What payment methods can I use?Is there a maximum amount of products I can order at once?Why is my payment not going through?When will my credit card be charged?How do I get a copy of my receipt?Can I change the recipient of my order?Where can I check my order status?

Shipping information

How can I track my order status?How much are the shipping costs?Can I change my shipping address?My goods arrived damaged. What should I do?Do you ship to my country?I didn't receive all of the items in my order. What should I do?How long does it take for orders to arrive?

Returns and cancellations

I've made an order with several items, but I want to return some of them. Do I have to return the whole order?How long do I have to return an item?

Privacy

Do you store my payment details such as my card number?

Support and repairs

How can I contact support?

My Account

What are the benefits of creating an account?How can I create an account in the Nokia phones store?I don't know the password for My Account, what should I do?Do I need to create an account to make a purchase?How can I delete my account?

Pre-orders

When will my pre-ordered item be shipped? Can I cancel my pre-order?How can I pay for my pre-order?When will I be charged for my pre-order?How many items can I pre-order at once?Can I return my pre-order after it has been shipped?Can I change my payment method or shipping address after making my pre-order?

Other

Can I make an order free of VAT?

Why is my payment not going through?

Please check that your payment details are entered correctly. If the issue persists, please contact our customer support.

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