How can I contact support?

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Support Topics

Servicing and repairs Device Warranty, maintenance and service contracts Shopping online

Order information

How can I manage my order?What payment methods can I use?Is there a maximum amount of products I can order at once?Why is my payment not going through?When will my credit card be charged?How do I get a copy of my receipt?Can I change the recipient of my order?Where can I check my order status?

Shipping information

How can I track my order status?How much are the shipping costs?Can I change my shipping address?My goods arrived damaged. What should I do?Do you ship to my country?I didn't receive all of the items in my order. What should I do?How long does it take for orders to arrive?

Returns and cancellations

I've made an order with several items, but I want to return some of them. Do I have to return the whole order?How long do I have to return an item?

Privacy

Do you store my payment details such as my card number?

Support and repairs

How can I contact support?

My Account

What are the benefits of creating an account?How can I create an account in the Nokia phones store?I don't know the password for My Account, what should I do?Do I need to create an account to make a purchase?How can I delete my account?

Pre-orders

When will my pre-ordered item be shipped? Can I cancel my pre-order?How can I pay for my pre-order?When will I be charged for my pre-order?How many items can I pre-order at once?Can I return my pre-order after it has been shipped?Can I change my payment method or shipping address after making my pre-order?

Other

Can I make an order free of VAT?

How can I contact support?

Our customer support page offers a number of ways that you can contact support: https://www.nokia.com/phones/en_us/support#contact-us

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