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Nokia Newsroom FAQ – COVID-19

Last updated 28 September 2020.

1. What steps have you taken to protect your employees?

Our people remain our top priority during the COVID-19 pandemic. We continue to monitor the situation closely to ensure the safety of our employees, customers and partners.
To date, we have taken a range of steps, including banning international travel for employees, except for strictly-defined critical reasons, and closing all facilities to visitors, with the exception of essential maintenance and services. We continue to encourage staff to work from home where possible.
In addition, we have enhanced hygiene measures at our facilities, including reconfiguring office space, mandating masks and ensuring social distancing based on local rules and guidance.

2. Is this a blanket approach globally?

We have been operating under these measures in all regions and have updated guidance as the situation has developed. If local authority decisions or directions vary from our policies, it is the local, stricter decisions that are followed.

3. Have you implemented new policies due to COVID-19?

Our primary goal with any COVID-related policies and guidance is to mitigate and protect Nokia employees, customers and partners from health risks. We have also encouraged flexible and intelligent working to effectively manage work-life balance challenges in response to the virus and to ensure we meet customer and contractual commitments.
We started implementing new policies in affected regions in January and distributed guidance to all our employees in early March. We have updated guidance as the situation has developed, taking into consideration local conditions as well as the global status of the pandemic. Our actions are consistent with a change in global efforts to control the virus.

4. How have you seen the demand for connectivity change during the COVID-19 pandemic?

With so many people impacted by the pandemic, the connectivity we provide and the critical services we support are essential to the proper functioning of society. We understand the role and responsibility we have in keeping people connected and are active in several areas, designed primarily to keep everyone safe and to keep networks functioning well, worldwide.
Remote working and schooling, robust delivery of basic services and smart deliveries are just some examples that have been enabled by connectivity solutions. During the pandemic, we have brought connectivity to some of the most rural areas of, for example, California and Ireland, making sure small businesses, farms and schools are connected.

5. How do you ensure you keep delivering services for customers?

We have established a global command center to manage the supply chain challenges arising from the outbreak, and we are ready to activate relevant business continuity plans should any part of our organization require this.

6. Has the pandemic had an impact on your supply operations?

Nokia has a global manufacturing footprint designed for optimized global supply, and to mitigate against risks such as local disruptive events, transportation capacity problems, and political risks. Our supply network consists of 31 factories around the globe and 6 hubs for customer fulfillment.
As a result, we are not dependent on one location or entity. We have also established a global command center to manage the supply chain challenges arising from the outbreak, and we are ready to activate relevant business continuity plans should the situation in any part of our organization require this.

7. Are you allowing employees to return to the office?

The health and safety of our employees comes first. For essential services and in countries that are seeing a decrease in cases, some employees have been allowed to return to the workplace for critical tasks. To determine which offices can open and to what degree, we closely follow guidance from the national health organizations and regional/country guidelines.

8. What support are you offering for staff returning to the office?

Our Health, Safety, Security & Environment committee regularly evaluates local and regional operational readiness to return to normal operations.
As employees start to return to the workplace in some markets, we have also developed an extensive and detailed Return to Work playbook that sets out how employees should look to stay safe at work, including guidance on maintaining social distancing at work and whether they should wear face masks.
We have a global personal support service, accessible to all staff, that provides them access to advice, support and counselling for personal issues.

9. How many staff are now back in the office?

Most Nokia employees continue to work remotely. This varies across different countries, with the pandemic at different stages.
Staff who have successfully and safely returned to the office are supported by the guidance in the Return to Work playbook that sets out how employees should look to stay safe at work, including maintaining social distancing at work and whether they should wear face masks.