Digital leaders understand how to use technology to create experiences that customers embrace, pay more for and keep coming back to. Connect intelligence between your network and your business to gain 360-degree insights that enable you to operate and deliver in the 5G era - constantly improving your customers’ experiences and making the most of every interaction.
Through trail-blazing innovation pioneered by Nokia Bell Labs, Nokia uses some of the most sophisticated AI in the telecom industry to enable you to:
Understand - 360-degree customer insights drive great omnichannel experiences, like high-quality service at every touchpoint and informed responses to each contact or issue.
Monetize - AI enables you to engage, monetize and automate, so every interaction is a great experience.
Care - Connecting network and business insights allows you to proactively detect and solve service issues, giving care agents the information to resolve them with speed.
Automate - Augmenting human intelligence with real-time automated data insights and predictions can dramatically improve customer satisfaction, enabling innovations in experience.
Great customer experience presents different challenges to key roles in the business. By connecting intelligence in the 5G era, you can meet everyone’s challenges:
- Drive customer experience as a priority across the company
- Target customers effectively with campaigns and promotions
- Predict and respond to customer needs
- Build brand authenticity and brand trust
Better customer experience, optimized business results
Delivering a better customer experience translates directly into better business results. The proof is in the numbers — and some pretty bold numbers, at that.
How can you...?
Our customers are creating experiences people crave. See how our AI-driven solutions are making it easier to build loyalty, generate revenue and give great support.
Successful 5G Monetization requires a new approach to revenue management and BSS
Why Nokia for customer experience?
CSPs want to create experiences that surprise and delight their customers. Nokia delivers with automation and some of the most sophisticated AI in the telecom industry. We connect intelligence from the business and the network across the entire customer journey to help service providers personalize offers in the moment that matters and proactively care for subscribers and things. And all this is done with privacy and security in mind.Get in touch